Job descriptionJob Description
Setup and maintain Iowa Unemployment Insurance Unemployment Insurance debt collection in accordance with the Iowa Law, rules, and policies. Investigate overpayment waiver request to determine eligibility. Explain to the claimant the reason for their indebtedness, assist the claimant in setting up payment plans to correct the overpayment of benefits. Handle Identification Verification duties. Utilize all pertinent Iowa Workforce Development tools to find claimants with overpayment and take necessary steps to recoup overpaid benefits. Complete any other duties relating to the maintenance of unemployment insurance accounts. Follows all aspects of IWD Integrity procedures and policy.
Communicates with internal and external customers and answers any and all questions from claimants and employers. Determines the amount and level of information that is required of the claimant or employer for each claim on-the-spot, applies knowledge, and interprets federal and state law, rules, and regulations relating to unemployment insurance benefit programs. Advises claimants and employers of their legal rights and responsibilities as related to unemployment insurance laws, rules, and regulations. Acts as a resource and provides detailed information to applicants, claimants, and employers, and other interested parties by providing answers to inquiries on all phases of unemployment insurance benefit claims, laws, rules, and regulations.
Maintain a working knowledge of State and Federal Unemployment Law and Civil Law regarding the collection of benefits debt. Participate on committees and assist other departmental personnel in the completion of other Benefit collections related projects as assigned by supervisor.
Assists in mentoring new and current Benefits team members on all aspects of unemployment insurance laws, rules policies and procedures, applying technical and quality customer service skills along with applying complex law, rules and regulations of the unemployment insurance program, technical training of computer systems.
No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.
Graduation from an accredited four-year college or university;OR an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years; OR employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.
For additional information, please click on this link to view the job description. (Download PDF reader) Additional Qualification Requirements
Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.
Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.
We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.
State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.
The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website.
The State of Iowa is committed to providing an outstanding employment experience. Check out this Benefits Beyond the Paycheck brochure (Download PDF reader).