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Virtual Care Adviser

Wellthy
Full Time
Remote
Posted Today
Job description

Why Wellthy is for you!

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Wellthy is a digital care concierge for families with chronic, complex, and ongoing care needs. By tackling the logistical aspects of caregiving, Wellthy helps employers increase productivity, improve retention, and reduce time away—all while giving employees the support they need to care for themselves and those they love.
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As our Virtual Care Adviser, you will assist with various tasks to support families and individuals and address their unique caretaking needs. Some tasks you may expect to receive include finding and vetting living facilities and low-income housing.
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We love collaborating here at Wellthy and in this role you will work closely with Care Coordinators and other Care Advisers.

You will report directly to the Team Lead and Care Manager.

The pay for this role starts at $16.00/hour.

To be successful in this role:

  • You will collaborate with Care Coordinators, Team Leads, and Managers by using your expertise and know-how to support with locating housing options to help Wellthy customers.
  • You will collaborate with Care Coordinators, Care Advisers/Specialists, Team Leads, and Managers to help Wellthy Care Recipients, by using your expertise and know-how to support with locating housing options.
  • Support with improving and updating Wellthy’s Guides and Team Resources.
  • If interested (and necessary), represent Wellthy at events such as health fairs, open enrollments, and internal/external webinars (travel and expenses covered by Wellthy)
  • Other non-client-specific work, including but not limited to: feedback and guidance on Wellthy’s product, service, guides, etc.; contribution to the team culture; writing and advising for marketing materials; and support and teamwork for other service team members.

Qualifications required for this role include:

  • It is important to note that you will need the ability to work in a fast-paced environment, be flexible, creative, and be comfortable in knowing that we are constantly evolving.
  • Ability to work independently while being communicative and collaborative with Coordination Team
  • Housing: 1+ years experience in senior living facilities or property management, Section 8/Low-income housing vouchers, or facility placement preferred.
  • Medical: Experience researching and vetting medical providers and specialists.
  • Mental Health: Experience in mental health/ substance abuse with a general knowledge of diagnoses. Experience locating mental health providers, residential facilities, and support groups.
  • In Home Support: experience with private and agency in-home support services including childcare, elderly care, personal care.
  • Finance: experience with medical billing/coding, insurance, and billing claims.
  • Veterans: experience with Veterans Affairs, benefits, and services for military personnel and their families.
  • Experience with discharge planning is preferred
  • Remote work experience preferred
  • High school diploma required, Associates degree or higher preferred
  • Proficiency with macOS systems, GSuite, Slack, and 1Password
  • Strong ethical standards and a respect for client confidentiality
  • Ability to integrate and collaborate well with others while adapting to evolving service experiences
  • Knowledge of and ability to navigate the healthcare sector

Qualifications that are preferred but not mandatory:

  • Proficiency in more than one language is a plus.
  • 3+ years work experience in healthcare or caregiving field, as well as customer service or administrative experience
  • 1+ years experience in senior living facilities or property management
  • Experience with discharge planning, Section 8/Low-income housing vouchers, or facility placement preferred

Location:

This is a fully remote position. Our Wellthian’s are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, Nevada, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont and West Virginia.

Role Requirements:

To work from home, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.
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What’s Next?
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We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthian’s to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a top company to work for. We hope that it not only encourages you but excites you to get started with our process.
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Before hiring a Care Adviser, we put individuals through a rigorous screening process which includes interviews, case study, reference checks, and background checks. If a Care Adviser is invited to join the team, they then go through a two-week bootcamp training program with a daily curriculum of learning, shadowing, and hands-on work that is both self-guided and collaborative with other Advisers, Coordinators, and their Team Lead over Zoom Video. At the end of the two weeks, a Care Adviser must pass our certification test before being allowed to work with families. The certification tests for proficiency in:

  • Technical knowledge
  • Use of Wellthy platform
  • Customer service
  • The Wellthy way of communicating and delivering a high-touch customer experience

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protect by law.

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Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
This is a remote position.

Work Location: Remote

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