Training Content Manager

Smoothie King
Full Time
Coppell, TX 75019
$70,000 - $85,000 a year
Posted 10 days ago
Job description

If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion!

Since pioneering the first nutritional Smoothie franchise in 1973, our mission has always been to inspire people to live a healthy and active lifestyle. Now, with over 1300 stores and counting, we have been ranked as the #1 Fastest-Growing concept in its category and #13 on Entrepreneur Magazine’s “Franchise 500” list in 2022! We’ve grown to become the largest nutritional Smoothie bar in the nation, with a simple recipe for success: Hire the best people, use the best ingredients and blend with a purpose!

As a dynamic, rapidly growing franchise company, we are looking for a purpose-driven and dedicated Training Content Manager to join our growing team. The Training Content Manager works with various subject matter experts throughout the organization to develop, write, and present training content across the system. Develop, maintain, and revise various training documents and reference materials (examples include: videos, manuals, presentations) while assisting in managing and promoting the use of our Learning Management System.
Essential Functions:

Creativity

  • Organizes complex terms and processes in an easy to understand written format (job aids, manuals, presentations)
  • Turns technical information into a unique and fun learning experience via scripting and video editing
  • Incorporates current, pop-culture trends into learning
  • Incorporates learning activities to achieve higher rates of information retention

Written Communication

  • Communications should focus on the Brand Standards, without influence of feelings/emotions
  • Considers the following when writing emails:
  • Legality
  • Tone
  • Perception of Message by recipient
  • Demonstrates the ability to clearly communicate directives and follow ups in a professional manner, including proper grammar and spelling
  • Writes with a clear and direct purpose and stays focused on the overall task and standard

Organizational Agility

  • Knows which department and / or individuals to work with to get training and documentation approved
  • Possesses an awareness of the organizational structures, processes, and dynamics
  • Bounces ideas off Team in order to strategize about the best way to launch the end-product and insure it is well-received
  • Recognizes when topics of discussion are confidential / sensitive

Planning

  • Determines scope and timeline before beginning a company-wide project
  • Sets expectations and milestone dates as part of a project plan
  • Determines project / ongoing metrics and measures against them
  • Plans for the unexpected

Managing Vision & Purpose

  • Can articulate the purpose of the brand standards, best practices and explains how they contribute to the Smoothie King Vision
  • Contributes to Smoothie King’s annual goals to increase guest counts and sales by writing training content that helps the store teams execute at a higher level
  • Has a track record of writing training content to execute the Brand Standards and Best Practices

Presentation Skills

  • Builds rapport with the audience
  • Makes eye contact with audience
  • Knows the audiences’ needs and addresses them
  • Possesses a strong stage presence
  • Plans out content, multimedia, and exercises
  • Punts to the Subject Matter Expert when they do not know the answer to a question
  • Uses language everyone understands (little to no jargon)
  • Gets the audience back on track if they are derailed from the topic(s) of the presentation

Problem Solving

  • Works with leadership and colleagues to solve the following issues:
  • Undefined processes
  • Appropriate type of communication and time to communicate information out
  • Short video production timelines
  • Troubleshoots technical issues with Franchisees and other Blend users calmly and professionally
  • Demonstrates the philosophy of "two sides to every story", "innocent until proven guilty" and "don't jump to conclusions"

Major Responsibilities / Specific Requirements:

  • Exceptional customer service skills including tact and diplomacy with the ability to demonstrate a professional demeanor.
  • Ability to build rapport while simultaneously holding everyone accountable to brand standards, policies, and procedures.
  • Outstanding organizational skills with the ability to juggle multiple projects with accuracy.
  • Strong sense of urgency and a “can-do” attitude.
  • Ability to work under deadlines in a fast-paced environment.
  • Excellent written and verbal communication skills with the ability to communicate openly and honestly.
  • Writes with a clear and direct purpose and stays focused on the overall task and standard.
  • Demonstrates the ability to clearly communicate directives in a professional manner, including proper grammar and spelling.
  • Ability to follow lengthy oral and written instructions.

Education and Experience Requirements:

  • A Bachelor’s degree in Human Resources, Education, Training and Development, or equivalent experience in franchise F&B system.
  • At least three (3) years’ experience working in a content development role in the Training and Development field; experience in a Franchise Company or Food & Beverage, preferred.
  • Understanding and proficiency in using a Learning Management, required.
  • Experience working with Captivate, Storyline, or other eLearning software preferred.
  • Intermediate to advanced experience with MS Office (Word, Outlook, PowerPoint, Excel)
  • Personal passion for fitness is a plus.

What We Offer:

Join our team and enjoy an unusually fun work environment with an upbeat atmosphere and great team members. It is our purpose to maintain an environment our team members can brag about, where our focus and belief are built on our core values: We Are Better Together, We Keep Evolving, We Live Our Mission, We Do the Right Thing, and We Focus and Finish. With our core values at the forefront of every decision we make, it allows for collaboration, passion, and a no-limits mindset when it comes to your future! We keep our team happy with our great benefits package, free smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, free gym access, and more fun activities to make Smoothie King a happy and healthy place to work.

Our Mission
Inspire people to live a healthy and active lifestyle.

Our Vision
To be an integral part of every health and fitness journey.

Our Values
We: Do the Right Thing
We: Are Better Together
We: Live the Mission
We: Keep Evolving
We: Focus and Finish

At Smoothie King, when we say inspire people, we mean everyone. We champion a diverse and inclusive workforce that is representative of the guests we serve. We blend the unique members of our organization, celebrating what is both common and different to grow better together and Rule the Day. The foundation of our diversity efforts is closely tied to our core values, which includes “We Are Better Together” and “We Do the Right Thing”. We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability. If you are a person with a disability and you need assistance in applying for a position with Smoothie King, please call our Human Resources Department at 214-935-8900 and direct assistance will be provided.

Location: 9797 Rombauer Rd, Suite 150, Coppell, TX 75019

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Relocation assistance
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Work Location: One location

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