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Technical Support Representative

Goodwill TalentBridge
Full Time
Wheeling, IL 60090
Posted Today
Job description

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge is seeking 2 passionate and driven Technical Support Representatives for our leading global manufacturing partner

Monday – Friday; 9 am – 5:30 pm with 1 weekend remote shift every rotating 4-5 weeks! Wheeling, IL

Payrate is up to $26/HR based on experience


Job Responsibilities:

  • Resolving assigned calls in a timely manner
  • Logging and updating service call information in an accurate manner
  • Collecting enhanced data as necessary to improve quality
  • Following up and making scheduled call backs to customers/technicians where necessary
  • Identifying and escalating priority issues
  • Participating in the periodic reporting of problems, issues or concerns regarding products
  • Identifying and proving equipment part numbers to Customer Solutions Team, Customers, and Technicians

Requirements:

Job Qualifications:

  • Minimum of two-year college degree or equivalent experience as a technical support representative and Field Technician / Machinery Preventative maintenance, etc.
  • Background in mechanical, electro-mechanical and electronics and computer software
  • Able to install/uninstall software
  • Able to troubleshoot mechanical issues
  • Self-starter, maintains a high ethical standard in customer satisfaction
  • Understand flow charts and electronic block diagrams
  • Great written, verbal and interpersonal skills
  • Bi-lingual in Spanish is a PLUS*

Equal Opportunity Employer

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