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State of Idaho
Full Time
Posted Today
Job description


Would you like to make a difference in both the lives of people as well as the community in which you work? If so, The Division of Medicaid, specifically the Healthy Connections Consolidated Unit is seeking a Technical Records Specialist 2. The Technical Records Specialist 2 is the first point of contact for the Healthy Connections program. This team will consist of 3 staff who handle on average 180 phone calls each day and process an average of 6500 Healthy Connections enrollments each month. We are looking for someone who is dedicated to providing excellent customer service, works well in a team-based atmosphere and is able to multi-task.

The location of the position will be based on the applicant selected. This position could be based out of our Coeur d'Alene (Region 1) field office, Lewiston (Region 2) field offices, Caldwell (Region 3) field office, Boise (Region 4) field office, Twin Falls (Region 5) field office, Pocatello (Region 6) field office or Idaho Falls (Region 7) field office.

This is primarily a Monday through Friday 8am-5pm position. Currently, this job is flexible in terms of remote work versus on-site work.


We have the one of the
Nation's best state retirement systems (PERSI) that offers a lifetime benefit.
  • excellent medical, dental and vision insurance-employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental
  • generous vacation and sick leave accrual beginning as soon as you start
  • 11 paid holidays a year
  • paid parental leave
  • multiple savings plans, optional 401K, and optional 457
  • basic life insurance for employee and family
    • employee covered at one times annual salary
    • spouse covered at $10,000
    • child covered at $5,000
  • wellness programs
  • ongoing training opportunities
  • an opportunity for student loan forgiveness
  • and more!
Our generous benefits package increases the total compensation of a full-time (benefits eligible) Technical Records Specialist 2 making $18.46/hour to an estimated $28.44/hour.
If you have previously applied for Technical Records Specialist 2 and wish to be considered for the current vacancy, you must reapply under this announcement. Previous scores will not be used.

Example of Duties

  • Perform complex and difficult program support functions for multiple or highly specialized programs requiring extensive knowledge of department programs and objectives
  • Have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures
  • Problem solve and negotiate with authority to act on decisions made
  • Serve as a program expert and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers
  • Frequent contact with internal and external customers, which requires good public relations skills
  • Function with considerable independence and exercise discretion in applying policies and procedures

Minimum Qualifications

You must possess all the minimum qualifications listed below to pass the exam for this position. Click on the Questions tab associated with this announcement for the details regarding minimum qualification requirements. The Supplemental Questions on the application are the exam questions. Please make sure your resume supports your answers. Failure to do this may result in not passing the exam and disqualify you from being considered for this position.

  • Experience monitoring a records system to identify and correct errors
  • Experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
  • Experience analyzing information and researching a variety of sources to identify and resolve problems or issues
  • Experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations
  • Experience entering and retrieving data using a computerized record system
  • Experience composing and proofreading business correspondence

Supplemental Information

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If you have questions, please contact us at:

TROUBLE APPLYING: 1-855-524-5627

(Monday through Friday, 6am - 5pm, Pacific Time)


[email protected]
(answered Monday through Friday during business hours MST)

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(208) 334-0681
(answered Monday through Friday during business hours MST)



Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.

Preference may be given to veterans who qualify under state and federal laws and regulations.

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