Reproductive Health Assistant (Green Team)

Planned Parenthood Great Plains
Full Time
Overland Park, KS+1 location
$18.75 an hour
Posted 3 days ago
Job description
Planned Parenthood Great Plains has provided access to sexual and reproductive health care to individuals since 1935. The high-quality, expert, and compassionate care we provide is shown through our compassionate and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Come join our dedicated team and “Care. No matter what.”
Participate in a team approach to patient care and communicate effectively and sensitively with patients from a wide range of backgrounds and ages while serving as a patient advocate. The RHA is responsible for assisting in patient services including, but not limited to, patient relations, appointment scheduling, cash handling, lab, and patient education. The Reproductive Health Assistant will have the ability to work at the Front Desk, as a Patient Educator, in phlebotomy, and assisting with medical care.
Work Schedule for Green Team:
Saturday 9:00am – 6:00pm Sunday 9:00am – 6:00pm Monday 9:00am – 6:00pm Tuesday 9:00am – 6:00pm
In response to the COVID-19 pandemic, this and other administrative positions at PPGP are working remotely, when possible. Occasional time in the office may be required for necessary tasks. Returning to the office on a regular basis is evaluated monthly based on public health trends. Masks, temperature checks, social distancing, and signing-in are required when working on-site.

For the protection of patients, team members and all who enter our facilities, PPGP has made the decision to require COVID-19 vaccination for all team members, unless granted medical or religious exemption, as a condition of employment.

RESPONSIBILITIES

    • Provides exceptional customer service to patients while contributing to the financial success of the organization by collecting appropriate patient fees and co-payments and soliciting donations from clients per PPGP guidelines.
    • Conducts patient educational sessions including providing informed consent counseling to ensure that the patient understands and agrees to his/her medical care, and that the patient makes voluntary decisions in the absence of coercion.
    • Prepares patients for the health care visit by directing and/or accompanying them to the examination room; provides examination gowns and drapes; helps them to position themselves for the examination and/or treatment; arranges examination room instruments, supplies, and equipment.
    • Performs front desk functions including answering phones, greeting and checking-in patients, verifying insurance, and managing in-office billing and fee collection, preparing, organizing and maintaining electronic medical records in EMR/EHR system.
    • Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment, and reviews medications and allergies. Completes records by recording patient examination, treatment, and test results.
    • Counsels patient on options after pregnancy, including: parenting, adoption and abortions.
    • Supports patient care delivery by assisting health care providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; and performs other procedures as requested.
    • Screens financial, medical and social history with correct documentation of patient information.
    • Conducts tests according to CLIA standards and adheres to OSHA regulations when handling biological matter.
    • Adheres to all money handling procedures, collecting co-pays and other patient payments.
    • Verifies patient’s insurance, determines patient payment responsibility at the time of service and posts all charges and payments received at the time of service to the billing system.
    • Collects health plan authorization, insurance cards with picture ID’s, completes appropriate forms and obtains signatures per PPGP policy.
    • Enters data accurately for patient visits and fees in EMR/EHR to increase accuracy and efficiency of claims process.
    • Maintains confidentiality, prepares deposit slips, runs end-of-day reports for delivery of daily deposit to bank as instructed by the Health Center Manager.
    • Adheres to PPGP goals and policies regarding professionalism, minimizing patient wait time in the Health Center and on the phone, adhering to a system for addressing patient complaints, and implementing patient satisfaction surveys following each visit.
    • Provides clients with accurate information regarding PPGP services, including questions pertaining to contraception, options, and funding sources.
    • Complies with regulations regarding patient rights.
    • Understands and complies with Child and Minor Abuse identification and reporting.
    • Demonstrates adherence to the “In This Together” principles when dealing with co-workers, staff and patients
    • Supports and carries out PPGP’s Mission: upholding the standard for providing high quality sexual and reproductive healthcare; providing education that promotes informed proud and authentic sexuality; changing the culture through proactive advocacy to ensure equality in reproductive and sexual decision making.
    • Supports PPGP’s Strategic Plan and ensures accountability through successful implementation of assigned objectives.

Qualifications

    • High School diploma or equivalent required.
    • Ability to work flexible hours, including Saturdays and evenings.
    • Work experience and/or training in the healthcare field preferred.
    • Prior working knowledge of Electronic Health Records system preferred.

    • Individual Must:
    • Possess excellent reading and comprehension skills.
    • Demonstrate self-motivation and ability to work independently within a fast paced environment.
    • Adhere to PPGP’s non-discrimination policies. Effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles and sexual orientations and treat individuals with respect and dignity.
    • Effectively present information to groups and individuals through verbal and written formats.
    • Demonstrate proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and Email.
    • Be detailed with ability to assume responsibility and effectively prioritize multiple duties.
    • Ability to work effectively in a team, creating collaborative relations with others.
    • Possess ability to work in a fast-paced environment and maintain a professional posture.
    • As a direct service provider, must maintain good physical health verified by physician and must be free from tuberculosis.
    • Travel throughout all parts of the facility, affiliate and community as needed.

    • LANGUAGE SKILLS
      : Ability to effectively present information and respond to questions from staff, managers, clinicians, patients, and the general public. Bilingual fluency in written and oral Spanish and English preferred.
    • CERTIFICATES, LICENSES, REGISTRATIONS: CMAA—Certified Medical Administrative Assistant preferred
    • MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical form.
    • PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • REPORTING RELATIONSHIPS AND PRINCIPAL CONTACTS: Reports to the Health Center Manager. Other principal contacts include Nurse Practitioners, Medical Assistants, Revenue Cycle Manager, Billing Specialists, Call Center Schedulers, and Vice President of Health Services. Work involves extensive public contact with PPGP’s patients and representatives from insurance companies.
Starting Pay: $18.75 per hour
Work Schedule for Green Team:
Saturday 9:00am – 6:00pm Sunday 9:00am – 6:00pm Monday 9:00am – 6:00pm Tuesday 9:00am – 6:00pm
Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)
PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP’s mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:

  • Demonstrate and Expect Transparency and Accountability
  • Educate and Support the Development of our PPGP community
  • Practice Effective Communication
  • Foster Trust by Being Responsive to the Needs of our PPGP community
  • Demonstrate the Use of Inclusive Practices
  • Display the Ability to Cultivate Belonging

EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA.

THE WORK OF PPGP
Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four-state region through in-clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health. PPGP serves people from diverse backgrounds and with diverse needs. PPGP’s medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP’s clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age-appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region. At Planned Parenthood Great Plains (PPGP) we believe that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply.

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