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Remote Customer Service Representative

PREMIER Bankcard LLC
Full Time
Sioux Falls, SD 57107
Posted Today
Job description

Location: Sioux Falls, SD
Shift: Varying shift options available
Job Status: Full-Time and Part-Time
Pay: $15.00-$17.50/hour starting, additional monthly incentives available
Company: PREMIER Bankcard
Work Site
This job is offered on-site and remote. Remote employees must live within 100 miles of a PREMIER location or plan on relocating.
Shift Options

  • PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm
  • 8-hour evening shifts.
  • 10-hour shifts, consistently giving you a day off during the week.
  • Flexible split shifts.
  • Offices are open Monday through Saturday.
  • Rotating Saturdays – No Sundays!
  • Part-Time 20-35 hours, you set your minimum/maximum hours!

About the Role

  • Answer inbound calls about our products and services.
  • Understand policies and procedures used for daily operations.
  • Take accountability for customer satisfaction with a highly professional demeanor.
  • Demonstrate a strong phone presence while assisting those with less than perfect credit.
  • Achieve high satisfaction on customer surveys.
  • Participate in team meetings.

Training

  • Extensive paid training program, up to 3 weeks in length.
  • Ongoing training opportunities for future success!

Pay
Base wage starting at $15-$17.50/hr. with opportunities to increase take home pay.

  • Top 75% of associates are eligible for incentives.
  • Career path from Associate I to Associate IV – each step earning an increase in pay!
  • Earn up to an additional $3.50/hr. when working non-traditional hours.
  • Bilingual skills are compensated in the form of a 10% differential.
  • Flex Scheduling opportunity for top performers.

Competitive Benefits Package

  • Full medical benefits for 20+ hours/week.
  • FREE dental and vision coverage.
  • Generous time off plans including PTO, Sick Pay, and Bonus Days.
  • 401(k) – dollar-for-dollar match up to 5% of total compensation.
  • Special discounts and offers for events at the Denny Sanford PREMIER Center.
  • Employee Wellness Program.
  • Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year!
  • Fun Employee Parties!

Our Culture

  • Emphasis on personal success, respect, health, wellness, fun and giving back.
  • Employees are rewarded, valued, and celebrated for hard work.
  • Career advancement opportunities is a ways PREMIER leaders show they care.
  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more!

Job Type: Full-time

Pay: $15.00 - $17.50 per hour

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