To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Principal Technical Instructor Responsibilities
Holds up as a standard of excellence in delivering effective, well-managed and well-facilitated customer training on programming with Commerce Cloud APIs (B2C and B2B)
Provides best practices to learners on IDE based development
Delivery training over virtual and onsite classroom
Consistently receive 4.7 or higher average (out of 5) scores from student surveys, the primary measure of customer satisfaction
Leads the way for adoption of new products/technology within Trailhead
Answers questions posed/posted by other instructors and documents answers for future use
Responsible for certifying instructor candidates and existing instructors to deliver Trailhead Academy curriculum.
Mentor and audit certified and candidate instructors in their region/path on product knowledge and delivery standard methodologies
Provide constructive feedback to candidate instructors and summary reports to the regional Instructor Certification lead on candidate performance and progress
Lead and participate in community conversations to optimize training materials, instructor technical knowledge and raise issues for discussion/resolutionWork closely with Content Product & Program team to develop and improve course content and event sessions
Proactively promotes the Trailhead training catalogue of offerings such as learning paths, certification and additional training courses with customers, both in and out of the classroom
Passes leads to the Training Account Executives to contribute the team revenue targets
Assist with scoping private workshops and develop a tailored yet effective agenda for delivery
Delivers 25-30 days of training per quarter; up to 50% travel may be required
Learn cross-cloud skills and courses (for example, Marketing Cloud and Service Cloud)
Principal Technical Instructor Experience/Skills
Proven track record in delivering effective, interactive technical training to large audiences (10+ students) for a minimum of 5 years using both classroom and virtual environments
Demonstrated knowledge of object-oriented programming (any of these: Java, C++, C#, Java EE)
Experience with Visual Studio Code or similar IDE
Experience with e-commerce preferred
Experience with Google Slides, Google Presentation and web conferencing tools like Zoom
Excellent communication skills (written, verbal, presentation)
Implementation experience with customers on solutions, comfortable having discussions with all levels of management including C-Level
Ability to learn products quickly
Knowledge of adult learning and instructional design principles
Excellent organizational and planning skills with a strong attention to detail
Ability to establish priorities and work effectively in a fast-paced environment
Ability to travel up to 50% (we anticipate drop in this as we develop and roll out online training products)
Customer-focused team player with strong interpersonal skills
Able to anticipate customer satisfaction issues and work to proactively mitigate
Solution-focussed - exhibits enthusiasm, positive professional attitude, integrity and consistent reliability
Able to work effectively in unstable situations and/or in unforeseen circumstances to bring about positive results
Consistently complete tasks in a quality manner within a specified timeframe
Plan and initiate actions to support all instructors in designated path, both within Salesforce as well as the broader partner community globally
Able to balance personal needs and enablement of others
Can successfully work autonomously
Consistently enable others with a scalable approach for maximum effectiveness and global success
Can provide constructive feedback to other instructors in a positive environment that promotes success
Experience with Data Analytics a plus
For Colorado-based roles: Minimum annual salary of $104,000. You may also be entitled to receive incentive compensation, bonus, restricted stock units, and benefits.
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