Patient Access Coordinator (Utah Remote)

Centauri Health Solutions
Full Time
Remote in Utah
Posted 5 days ago
Job description
Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com.

Role Overview:
Patient Access Coordinators reside in UTAH and work remotely building meaningful relationships with UT health plan members over the phone while providing the highest level of concierge service coordinating follow up care. Patient Access Coordinators serve as compassionate guides and empathetic communicators who improve members’ lives every single day. Patient Access Coordinators receive extensive training and on-site support from leaders.

  • Please note that due to client agreement obligations, we are unable to interview current HCA employees *
Role Responsibilities:
  • Provide outstanding customer service to members over the phone while managing a high volume of inbound and outbound calls
  • Schedule member appointments, obtain insurance authorizations, and answer questions to ensure members’ needs are met
  • Serve as liaison for client, account representatives and managers, while effectively interfacing with internal and external team members
  • Identify additional opportunities to add value with member needs
  • Complete insurance verification processes and obtain insurance authorizations, referrals, and treatment consultations
  • Obtain diagnosis information and/or CPT code as necessary to complete the insurance authorization process
  • Create, maintain and monitor member logs and procedures scheduled for assigned physician practices
  • Consistently exhibit commitment to departmental goals, objectives, standards, policies and procedures
  • Leverage provided technology and process workflows to maintain accurate records
  • Ensure data integrity and compliance with state, federal, and other regulatory agency requirements
  • Understand and agree to role-specific information security access and responsibilities
  • Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
  • Read, understand, and agree to security policies and complete all annual security and compliance training
Role Requirements:
  • 2+ years of customer service experience
  • Currently reside in UTAH
  • Desire to develop supportive relationships with patients over the phone
  • Comfort and facility working in a phone-based role
  • Outstanding communication skills and desire to provide excellent customer service
  • Ability to deliver professional and quality results in a fast-paced, metric-based environment
  • Possesses a strong work ethic, desire to take ownership and ability to bring enthusiasm to the role
  • A passion for member advocacy and the desire to help someone every day
  • A strong work ethic, ability to work independently and navigate potential pressure
  • Solid computer skills and the ability to multitask while working in a fast-paced environment
  • A positive outlook and eagerness to learn
  • Consistent punctuality and attendance
  • Healthcare, patient contact, data entry and medical terminology experience a strong plus
  • Final candidates will be required to successfully complete a background check process and pre-employment drug screening
Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities.

Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

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