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Director, Operations

Check into Cash of Arizona | Community Choice Financial
Full Time
Phoenix, AZ 85042
Posted Today
Job description

Position summary:

The District Managers primary responsibility is to ensure each store within assigned district is operating to the goals and expectations set. Driving key performance and growth through recruiting, hiring, training, motivating and developing great people. The District Manager is required to interpret, implement, communicate and ensure all employees are adhering to operational and compliance procedures while managing transaction growth, cash management, collections and risk management throughout the district. The District Manager has full profit and loss responsibility as well as reporting and auditing for the district.


  • Verify cash management and loss prevention measures are monitored by the Store Manager including their documentation of cash over/shorts, vault, inventory, deposits and expenses; Verify accounting corrections are addressed in a timely manner.
  • Visit stores in district in accordance with store visit program; Ensure compliance with state and federal laws as well as company policies and procedures.
  • Create a culture of compliance; Verify Store Managers are auditing loan agreements, adverse actions and transactions to ensure staff compliance with standard procedures and practices; Ensure adherence to quality standards, compliance and procedures.
  • Participate in examinations, audits and compliance related reviews as directed by the corporate office or Regional Manager.
  • Assist in preparation of district budget and continually review for adherence.
  • Hold Store Managers and their employees accountable for performance, compliance, and security standards; Report security concerns to Regional Manager.
  • Assess risk within established limits to accept or reject a financial transaction; Escalate decision making when amount or situation exceeds set limits.
  • Train Store Managers to handle difficult or complex problems and to resolve escalated customer complaints or disputes; Research, respond and resolve issues reported by the Customer Service Department as required.
  • Make recommendations and escalate issues to management concerning point of sale improvements, procedural changes, etc.
  • Train and instruct employees regarding job duties, company policies and procedures; Provide employees with ongoing training and feedback; Communicate changes to staff and provide training to ensure adherence.
  • Recruit, interview, and approve the hiring of qualified individuals.
  • Discuss job performance and areas for improvement with employee to resolve any issues; Complete evaluations and submit suggestions for wage increases in a timely manner.
  • Verify stores are completing the cleaning and maintenance tasks to keep store clean and free of any hazards.
  • Conduct monthly meetings with Store Managers to review performance results, focus areas, establish priorities and identify deficiencies.
  • Analyze district performance to assess growth potential, opportunities and set objectives that support company initiatives and goals.
  • Maintain succession planning to ensure proper staffing and readiness
  • Review Store Manager schedules weekly to ensure staffing is optimal.

Skills / Competencies:

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Clarity - The ability to speak clearly so others can understand you.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Numeric Reasoning- Ability to read and discuss numerical reports for business planning.

Time Management - Managing one's own time and the time of others.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Instructing - Teaching others how to do something.

Negotiation - Bringing others together and trying to reconcile differences.

Service Orientation - Actively looking for ways to help people.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.

Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Salesmanship- Skill in selling; skill in persuading people.

Experience And Education:

Bachelor's Degree; Over 6 years Management Experience leading and managing multiple locations in the retail, convenience store, grocery, financial or service industry; "Hands on" cash management experience with vault or safe responsibilities; success in building and developing a winning team.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements: While performing the duties of this job the employee is frequently required to stand for long periods of time, walk & sit. The employee is occasionally required to reach with hands & arms and climb or balance. The employee must occasionally lift and or move up to 25 pounds. Ability to drive and travel.

While this job description is representative of the responsibilities and tasks of the role, it is not to be considered complete nor all-inclusive. Incumbent may be asked to participate in additional related tasks and responsibilities

Brand: Check into Cash of Arizona
Address: 610 East Baseline Road, Suite C-1 Phoenix, AZ - 85040
Property Description: 1591 - Check into Cash of Arizona
Property Number: 1591

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