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Job description

Job Description:

Technology Team Member needed to assist in the day-to-day maintenance of the Loan Operating System and interfaced 3rdparty systems, answer tier 1 ticketing queue, and assist with in-depth projects. Must be able to prioritize tasks and respond quickly to urgent loan-level requests. Knowledge of the loan cycle is required, as is a basic understanding of the following:

• Loan Operating System Functionality and Structure
• Document Vendor Functionality
• Appraisal Vendor Functionality
• Credit Vendor Functionality
• Compliance Review System Functionality
• AUS Functionality

Qualifications and Requirements:

• Experience with LOS maintenance - Mortgage Director experience is preferred but not required
• Two years of experience in the Mortgage Industry
• Associates degree in Business, Computer Science, or the like – Bachelor's Degree preferred
• Technologically proficient; able to learn and understand new systems quickly
• Critical Thinking skills
• Strong Communication skills
• Ability to work with a team as well as independently to solve problems

Responsibilities:

• Provide Support to the Technology Team by resolving tier 1 tickets
• Database entry and maintenance between our Production and Testing environments
• User Access and Security SetUp
• Mirroring of Task Items, Programs, Data Language, Fees, etc.

• Creation of Training material/Workflow documentation
• Testing Release related issues; entering tickets and interacting with Fiserv Support to resolve database errors

Job Type: Full-time

Pay: $51,817.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Experience:

• Mortgage: 1 year (Preferred)
• mortgage system adminstration: 1 year (Preferred)

Work Location: Remote