Mortgage Customer Service Rep- Support

FirstBank Holding Company
Full Time
Lakewood, CO 80215
$20 an hour
Posted 21 days ago
Job description

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 110 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

The Mortgage Customer Service Representative is an entry level position that will allow you to play an essential part on our Loan Servicing team. The Mortgage Customer Service Representative is part of a team in a customer service call center, that assists FirstBank customers and branches by helping them with mortgage payments and general loan information. This position will be involved in processing loan modifications, re-amortizations and payoff requests. In addition, this position will help with the processing and balancing of payments received from customers.

What you will do

  • Answers phone calls from customers and other employees regarding the servicing aspects of an originated mortgage loan.
  • Assembles and reviews mortgage loans on our mortgage servicing system.
  • Processes and balances mortgage payments in compliance with applicable procedures and regulations.
  • Generates year end statements, annual statements and periodic notices for customers.
  • Processes requests to payoff, modify and re-amortize mortgage loans.
  • Works closely with several departments to assist customers and ensure compliance with applicable requirements and regulations.
  • Performs other duties and projects as assigned.
  • Understands and complies with all provisions of the Safety in the Workplace policy.

Minimum Requirements

  • Entry-level job with little or no prior relevant work experience in the function

Preferred Requirements

  • Experience with balancing transactions
  • Knowledge of mortgage loan terms and products
  • Strong customer service skills
  • Ability to multi-task and meet strict deadlines
  • Ability to learn and comply with all applicable regulations and bank policies

Knowledge, Skills, and Abilities

In addition to the minimum qualifications above, candidates will possess the following skills:

  • Demonstrates outstanding customer service
  • Organized with a strong attention to detail
  • Excellent written and verbal communication skills

Working Conditions and Physical Requirements

  • Frequently remains stationary throughout a typical business day
  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
  • Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
  • Occasionally positions self to access drawers and shelves of various heights
  • Frequently reaches for and handles paperwork and files
  • Constantly communicates with customers, coworkers, and management in-person and on the phone
  • Must be able to exchange accurate information

Salary Range

$20 Per Hour to $26 Per Hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D.

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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