M.S. Walker Brands Customer Relationship Administrator

M.S. Walker
Full Time
Norwood, MA 02062
Posted EmployerActive 29 days ago
Job description

Job Objective: Support National Sales Team with wholesale customer service
Description of Responsibilities

  • Assist in new customer, item and brand set up forms
  • Invoice, track, and coordinate shipments for sales samples
  • Support the wholesale order fulfillment cycle as required
  • Process billbacks and credits as required
  • Process state tax filings and reports
  • Coordinate Limited Release and Allocated Offers
  • Create/format offer sheet
  • Run back-order report when offer closes
  • Track receipts of incoming goods
  • Allocate goods with portfolio manager if orders exceed inventory
  • Communicate to sales reps when product is ready to ship
  • Invoice orders at correct DI/Pre-arrival pricing
  • Follow-up with reps/customers who have not taken product after 30 days
  • Remove protection from item (no-ship, inflated OP reserve levels) once all orders are shipped or declined.


  • Knowledge of wine & spirits terminology
  • Exceptional organizational skills
  • Exceptional communication skills
  • Strong knowledge of Microsoft Office Suite/Outlook

We offer a Comprehensive Benefits Plan that includes the following:

  • Medical and Dental coverage through Blue Cross Blue Shield
  • Vision coverage through VSP
  • 11 paid holidays annually
  • Paid sick days
  • Vacation time
  • 401K program through Fidelity Investments
  • Disability & Life Insurance packages
  • Career advancement opportunities
  • Discount fitness memberships
  • Work/Life resources

Job Type: Full-time


  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

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