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Licensure Customer Support

State of New Mexico
Full Time
Santa Fe, NM 87505
Posted Today
Job description

Salary

$18.15 - $29.04 Hourly

$37,752 - $60,403 Annually

This position is a Pay Band 60

Purpose of Position

THIS POSTING WILL BE USED TO CONDUCT ONGOING RECRUITMENT AND WILL REMAIN OPEN UNTIL POSITION HAS BEEN FILLED.

Why does the job exist?

This job for the Public Education Department's, Professional Licensure Bureau exists to provide support and technical assistance to applicants and licensed individuals. Additionally this position exists to support the Licensure Manager with the daily operational tasks of the bureau.

"A demonstrated commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities".

How does it get done?

  • Manage the Licensure Bureau front desk including:
  • independently reviewing and responding to emails from applicants, licensed individuals, and human resource departments
  • answer all calls routed to the front desk line, provide concise courteous responses, and forward to a consultant or manager when needed
  • greet and assist all constituents who come for in person assistance, reassign when appropriate
  • review and assign daily mail to licensure consultants and licensure manager
  • support consultants in licensure and backgrounds with review and issuing during peak times
  • Manage daily deposit reconciliation including:
  • review daily transactions
  • reconcile to the daily deposit report received from accounting
  • return reconciled report to accounting
  • report any discrepancies to the licensure manager and accounting
  • Manage daily assignments to licensure consultants including:
  • review daily licenses issued report
  • pull daily application received report
  • assign applications for processing to licensure consultants
  • provide assignments to licensure manager for follow up

Who are the customers?

All NM LEAs and education stakeholders

Ideal Candidate

The ideal candidate will have:
~5 or more years of experience in a high paced customer focused setting
~Experience in a PK-12 setting a plus
~Advanced skills with Microsoft suite

Minimum Qualification

Associates Degree in Business Administration, Public Administration or Accounting and two (2) years of directly related job experience in the areas of office administration, budgeting, purchasing, finance, accounting, auditing, cash management and/or contract management. Substitutions Apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position:

Education Experience Education Experience
1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience
2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience
3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
  • Education and years of experience must be related to the purpose of the position.
  • If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid Driver's License.

Working Conditions

State of New Mexico employees may be impacted by the Public Health Order dated August 12, 2022, which requires facilities licensed or certified by the Centers for Medicare and Medicaid Services ("CMS"), including all hospital types, long-term care facilities, nursing homes, hospice facilities and rehabilitation facilities, as well as assisted living facilities and adult day care settings, to adhere to all COVID-related requirements prescribed by CMS, including, but not limited to masking and staff vaccination.

In addition, employees working in State correctional facilities who have the potential for direct or indirect exposure to inmates are required to be vaccinated against COVID-19.

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.

Supplemental Information

Benefits:

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Agency Contact Information: Jenna JaquezEmail

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

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