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High Bridge Consulting LLC
Full Time
Posted Today
Job description

Duties and Responsibilities

  • Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of chat, webform and phone.
  • Resolves 80% of issues without escalation.
  • Respond to customer inquiries in a timely manner and within service level objectives.
  • Successfully documents all requests through the CRM system while adhering to all documented procedures.
  • Provides general assistance to other teams within Global Customer Support and SAP Ariba.
  • Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.
  • Ensures that individual performance meets or exceeds the department standards.
  • All other duties as assigned

Basic Minimum Qualifications

  • Bachelor’s degree or 2-year Technical school degree preferred.
  • Proficiency in Spanish & English

Job Types: Full-time, Contract

Salary: $19.00 - $25.00 per hour

Schedule:

  • 8 hour shift

Education:

  • Bachelor's (Preferred)

Experience:

  • Troubleshooting- WIFI: 2 years (Preferred)

Work Location: Remote

Speak with the employer
+91 732-798-0202

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