IT Support Analytst - On-site
Job description
***This position is not eligible for sponsorship***
Link to apply directly:
https://eeho.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/147139/?utm_medium=jobshare
Manages a team maintaining and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.
Leads a specialized area that may have diverse functional elements. Frequently interacts with Executives and/or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area is needed. BA/BS degree and relevant experience.
Responsibilities:
- Manages ALL Executive level Video Conferencing at the Customer Visit Centers and Virtual Events.
- First Line Technical and Customer Support for the Customer Visit Center.
- Maintain and troubleshoot all Audio-Visual Presentation Systems and Infrastructure.
- Troubleshoot basic PC/Laptop problems for our customers to include connectivity and presentation-related issues.
- Maintain and Troubleshoot the Center’s PCs/Systems and Network Infrastructure
- Monitor all activity on the main floor while providing excellent customer service for Customers, Sales Teams, and staff
- Responsible for day-to-day operations and floor management
- Responds promptly to all general phone calls at the center
- Keeps CVC floors secure and monitors restricted access
- Provides opening/closing day procedures and room setups
- Greet Customers at arrival and assist with questions and requirements throughout the day
- Assist Sales Teams on day-of Customer Visits
- Assist with Customer concierge requirements
- Communicate critical information to sales reps, presenters, catering and conference center staff
- Monitor agendas to ensure meetings/briefings arrive on time and/or advises if running behind schedule
- Monitor and Maintain all Digital and Welcome signage boards
- Serve as Technical Support, Security and Operations liaison for day-of activity
Digital Media Administration:
- Expert Administrator for Digital Media (DM) Platform:
- Manages all Global Customer Visit Center and Conference Center’s Digital Media System and Infrastructure.
- Maintain, Monitor, Support, and Troubleshoot all Digital Media Systems and Infrastructure.
- Translates Marketing, CVC, and Branding Business Requirements to Programmable Media Design
- Develop Templates and Show Flows for all DM Formats: Agenda Monitors, Welcome Boards, Dashboards, and Video Walls.
- Create, Define, and Maintains User Roles: Administrator, Regional, Local and Site roles
Multi-Media Interactive Wall Administration:
- Expert Administrator for Interactive Media Video Wall.
- Manages all customized interactive video wall infrastructure in the Customer Visit Center and the Conference Centers.
- Provides day-to-day maintenance and support.
- Technical Liaison for Oracle to our third-party provider Downstream and key stakeholders and LOBs.
- Technical Expertise: Assist in designing how content is accessed and displayed on the interactive walls.
- Provides demonstrations to all our customers
Key Technical Skills:
- PC/MAC Systems Administration, Networking, Linux/Unix Administration
- AV Equipment: Crestron, Audio Processors, Visual Display Equipment
- Digital Media Administration (Fourwinds)
Qualifications:
A minimum of three years of experience supporting medium to large applications, working directly with internal/external clients, and one to two years experience providing user support of PC/Windows network custom business applications preferred. Experience with Microsoft Windows and MS Office applications, specifically EXCEL, Word, PowerPoint. Ability to develop a working knowledge of assigned company products, interact effectively with other technical and non-technical resources, and quickly establish comfortable and effective working relationships. Demonstrate ability to analyze and evaluate complex data, manage multiple tasks at one time, and problem-solve to meet deadlines.
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Redwood City, CA 94065: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Windows: 3 years (Required)
Work Location: One location
