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IT Support Analytst - On-site

Full Time
Redwood City, CA 94065
Posted Today
Job description

***This position is not eligible for sponsorship***

Link to apply directly:


Manages a team maintaining and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.

Leads a specialized area that may have diverse functional elements. Frequently interacts with Executives and/or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area is needed. BA/BS degree and relevant experience.


  • Manages ALL Executive level Video Conferencing at the Customer Visit Centers and Virtual Events.
  • First Line Technical and Customer Support for the Customer Visit Center.
  • Maintain and troubleshoot all Audio-Visual Presentation Systems and Infrastructure.
  • Troubleshoot basic PC/Laptop problems for our customers to include connectivity and presentation-related issues.
  • Maintain and Troubleshoot the Center’s PCs/Systems and Network Infrastructure
  • Monitor all activity on the main floor while providing excellent customer service for Customers, Sales Teams, and staff
  • Responsible for day-to-day operations and floor management
  • Responds promptly to all general phone calls at the center
  • Keeps CVC floors secure and monitors restricted access
  • Provides opening/closing day procedures and room setups
  • Greet Customers at arrival and assist with questions and requirements throughout the day
  • Assist Sales Teams on day-of Customer Visits
  • Assist with Customer concierge requirements
  • Communicate critical information to sales reps, presenters, catering and conference center staff
  • Monitor agendas to ensure meetings/briefings arrive on time and/or advises if running behind schedule
  • Monitor and Maintain all Digital and Welcome signage boards
  • Serve as Technical Support, Security and Operations liaison for day-of activity

Digital Media Administration:

  • Expert Administrator for Digital Media (DM) Platform:
  • Manages all Global Customer Visit Center and Conference Center’s Digital Media System and Infrastructure.
  • Maintain, Monitor, Support, and Troubleshoot all Digital Media Systems and Infrastructure.
  • Translates Marketing, CVC, and Branding Business Requirements to Programmable Media Design
  • Develop Templates and Show Flows for all DM Formats: Agenda Monitors, Welcome Boards, Dashboards, and Video Walls.
  • Create, Define, and Maintains User Roles: Administrator, Regional, Local and Site roles

Multi-Media Interactive Wall Administration:

  • Expert Administrator for Interactive Media Video Wall.
  • Manages all customized interactive video wall infrastructure in the Customer Visit Center and the Conference Centers.
  • Provides day-to-day maintenance and support.
  • Technical Liaison for Oracle to our third-party provider Downstream and key stakeholders and LOBs.
  • Technical Expertise: Assist in designing how content is accessed and displayed on the interactive walls.
  • Provides demonstrations to all our customers

Key Technical Skills:

  • PC/MAC Systems Administration, Networking, Linux/Unix Administration
  • AV Equipment: Crestron, Audio Processors, Visual Display Equipment
  • Digital Media Administration (Fourwinds)


A minimum of three years of experience supporting medium to large applications, working directly with internal/external clients, and one to two years experience providing user support of PC/Windows network custom business applications preferred. Experience with Microsoft Windows and MS Office applications, specifically EXCEL, Word, PowerPoint. Ability to develop a working knowledge of assigned company products, interact effectively with other technical and non-technical resources, and quickly establish comfortable and effective working relationships. Demonstrate ability to analyze and evaluate complex data, manage multiple tasks at one time, and problem-solve to meet deadlines.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance


  • Day shift

Ability to commute/relocate:

  • Redwood City, CA 94065: Reliably commute or planning to relocate before starting work (Required)


  • High school or equivalent (Preferred)


  • Windows: 3 years (Required)

Work Location: One location

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