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Inbound Reservations (Remote)

Wyndham Destinations
Full Time
Springfield, MO 65804
Posted Today
Job description

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Job Description

***Special Note Regarding Working From Home:

This is a work from home position for candidates who reside in the state of Missouri Due to business constraints, candidates outside the state of Missouri will not be considered for this position and should not apply. Successful candidates must be able to report to one of our Missouri locations in Springfield or Branson for new hire paperwork on day one and meet our work at home requirements (see below). Our next new hire training class is scheduled to start on July 25, 2022

How You’ll Shine

As an Inbound Reservations Agent, you’ll make booking vacations a breeze for owners. First, you’ll learn everything you need to know about our timeshare products, brands, resorts, and destinations. Then you’ll have the option to work from home, taking calls from owners who are excited to plan their dream getaways.

Though no two days are the same at Wyndham Destinations, you’ll have the opportunity to:

  • Make reservations for owners

  • Troubleshoot reservation issues and help owners change or cancel existing reservations

  • Ask discovery questions to learn more about owners’ vacation preferences

  • Become an expert on our resorts, amenities, and destinations

  • Check resort availability and suggest alternative dates or accommodations if needed

  • Confirm reservation details to ensure accuracy and explain policies

  • Educate owners about vacation insurance and points protection

  • Provide assistance with additional travel planning

  • Answer questions about the vacation club product and how it’s used

Experience the Benefits of Working at Wyndham Destinations:

  • $14.00 an hour

  • The opportunity to work from home immediately (equipment provided by us)

  • Comprehensive medical, dental, and vision benefits, effective within 30 days

  • Accrue up to 12 paid vacation days, 5 floating holidays, and 6 paid sick days per year (based on a full calendar year)

  • Travel discounts for Wyndham hotels and resorts

  • An Employee Stock Purchase Program

  • 401k with company match after your first year of employment

  • Advancement opportunities within a variety of career paths including a Leadership Development Program for high potential agents

  • Up to $6,000 a year in tuition reimbursement

  • A fun, friendly work environment

  • Ability to choose days off from available options

Are You the Right Fit? Here is What we are Looking for:

  • High School Diploma or GED required

  • Six months customer service or sales experience

  • Ability to build rapport with a customer quickly, ask probing questions, and meet the customer’s needs

  • Strong active listening and problem solving skills

  • Must have demonstrated ability to work well under pressure and multi task

  • Training schedule (5 weeks): 8:30am - 5:15PM Central

  • Initial schedule after training; 12:30pm-9:00pm Central during the week and 10:30am-7:00pm Central on weekends and some holidays

What is required for me to work from home?

  • Quiet workplace free of distractions,

  • High speed internet (DSL or Cable only) with download speed of 10mbps, upload speed 2mbps, Latency less than 80ms

  • Must be able to hardwire computer directly to router

  • Must have own personal device with a camera and ability to download applications for first week of training (ex: zoom and OKTA )

  • Homeowners or renters insurance for the work environment (proof of insurance will be required on day 1)

  • Intermediate computer proficiency and ability to troubleshoot technical issues while at home

So what are you waiting for? Come join the fun! Apply today to start your next career journey with Wyndham Destinations!

Special tip: To expedite your application, please complete the short 20 minute assessment that will be emailed to you following your application. Be sure to check your spam folder just in case.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and the location of the position for which you are applying.

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