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Global Hospitality Services Operations Manager

Full Time
New York, NY
Posted Today
Job description

Primary purpose of position involves direct management and oversight of multiple supplier contractual relationships for Dining, Conferencing, Hospitality, Reception and Concierge services provided to Citi Global HQ and NYC sites across. The role reports to the Regional DCF Manager. Services delivered include:

  • Client Dining
  • Conference Center Services
  • Centralized Reservation
  • Reception & Hospitality Services

Job Background/context:

Total Operational and Financial responsibilities encompassing Dining, Conferencing and & Hospitality Services Department partnering with multiple suppliers and businesses to provide a wide array of core amenity products including food, beverage and Hospitality across Citi HQ and NYC metro area. Manage the Citi expenditures and approved any subsidy cost associated with the services. Responsible for capital project design, scope and budgets with the opening of amenities in Citi HQ. In addition, provide resources and direction to key stakeholder to align amenities with CRS consolidation across NYC.

Citi HQ

Directly responsible for Citi Global HQ overseeing Client Dining, Conferencing, Reception & Hospitality operations. Also, responsible for developing, reporting, monitoring of expenditures. Provide technical and professional support for three Suppliers RFP, MIS & analysis. Manage design build-out and equipment specifications for dining and conferencing facility construction and rehab projects.

Key Responsibilities:

(Describe the main activities the job-holder will perform)

  • Provide food and beverage management expertise, as required. Develop standards, policies and procedures for all services and amenities that is consistent to meets the highest standards
  • Approve food and beverage programs and any expenditures related to services
  • Manage supplier contracts and financials and drive cost reduction measures to meet tight budgets
  • Coordinate and implement design of new amenities and rehab dining facility projects
  • Manage buildouts and program expenses and supervise program rollouts
  • Ensure superior service quality and program standards are maintained. Monitor service and quality standards through local resources
  • Analyze operational and financial MIS for cost analysis and benchmarking
  • Realize leverage opportunities with selected approved foodservice suppliers
  • Reporting of management information including quality and volume metrics and active management to ensure that service standards are achieved
  • Interface with CRS/CSIS management to ensure safety and sanitation standards are maintained as outlined by national dining policy
  • Manage facility related services (I.e., cleaning, equipment repair and maintenance) when and where applicable
  • Develop appropriate Policy & Procedure Manual specifically for each business service function (s)


Job Family Group:

Corporate Services


Job Family:

General Services


Time Type:

Full time


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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