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Front Desk Associate

Rainbow Ranch Lodge
Full Time
Big Sky, MT 59730
Posted Today
Job description

Are you outgoing, detail oriented, and love meeting new people from all over the world? Are you looking for more than just a job, but a place that you can grow, learn, and advance? A place where co-workers become friends, and support each other like family? If so, you might be just what we are looking for at Rainbow Ranch Lodge!

RRL is a 21-room luxury lodge and well-known fine dining restaurant. The ranch is a premier wedding and event destination that is nestled on the banks of the Gallatin river. We are a first-choice place to stay for the adventurous traveler, plus we host rehearsal dinners, wedding ceremonies, receptions, and corporate events. Our venue highlights include: a riverside barn/event tent, gazebo, and expansive riverside lawn. For more intimate gatherings, we offer the flexibility to host private celebrations in our main dining room, lodge, or private wine cellar.

Our proximity to Big Sky and Yellowstone National Park affords our guests endless opportunities for outdoor adventure and exploration, including world-class fly fishing, horseback riding, hiking, whitewater rafting, and kayaking. Whether you choose an experienced local guide service or venture out on your own the breathtakingly rugged, natural beauty of southwest Montana will restore and rejuvenate your senses.

We currently seeking a personable, detail-oriented Front Desk Associate to assist the Director of Sales, Events & Marketing and work at the front desk. Experience with roomMaster and Aisle Planner is helpful but not required - we are willing to train! The ideal candidate will be upbeat with a positive and flexible attitude; work well in a fast-paced environment; exhibit a calm confidence and ability to prioritize key tasks; be able to handle unexpected situations with elegance and finesse; and display excellent verbal and written communication skills. Additionally, we are looking for someone who understands that building and maintaining relationships throughout the entirety of guest experiences is the foundation to any successful event.

Job Responsibilities include (but are not limited to):

  • Maintaining accurate and updated records of all client requests, needs and specifics as it relates to the planning and event execution process.
  • Ensuring client and guest experience expectations are exceeded.
  • Working closely with the accounting department to ensure accuracy and to help with items relating to the Sales & Events department.
  • Assisting the front desk to ensure guest satisfaction.
  • Performing additional duties as requested by Director of Sales and Marketing.

Applicants must display:

  • Professional attitudes and appearance.
  • Excellent verbal and non-verbal communication skills presented in a caring and compassionate manner.
  • The ability to prioritize, multitask and manage time effectively.
  • An attention to detail and strong organizational skills.
  • An eagerness to grow and improve your skill-set and performance.
  • The ability to assess situations and problem-solve to find effective solutions should challenges arise.
  • The ability to build and maintain the highest level of relationships with clients, vendors, guests, and our existing team.
  • High self-motivation and strong initiative.

*Our main operating systems include: Isle Planner, roomMaster, Aloha, Open Table, Adobe Design Suite and Outlook 365. Experience in one or more is a plus!

Rainbow Ranch Lodge has a long history of exceptional service and is one the most beautiful properties in Southwest Montana. Join our team today!

Please apply by attaching your resume and cover letter when responding to this job posting.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Commission pay

Ability to commute/relocate:

  • Big Sky, MT 59716: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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