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Financial Services Specialist- Credit Service Center-Work From Home - Nevada

Nordstrom
Full Time
Las Vegas, NV
Posted Today
Job description

Job Description

This role is a fully remote, work from home position.

Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Nevada

The ideal Financial Service Specialist is caring, compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day.

Hours of Operation: 5:00am-12am (midnight) PST Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected. Training: Must successfully complete and graduate a paid training program.

A day in the life…

  • Enter, review and determine new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
  • Process, review register referrals, Nordstrom.com transactions and credit line increase requests
  • Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate Card, Debit and Gift Card products
  • Answer and resolve basic inbound and escalated customer, store and helpline calls
  • Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
  • Perform other duties as assigned

You own this if you have…

  • High school, GED or vocational school diploma required
  • 1+ years of experience in customer service
  • Ability to independently apply strong analytical, problem-solving and decision making-skills
  • Ability to communicate clearly and professionally with customers and co-workers
  • Strong computer proficiency, including Microsoft Word, Excel and Outlook
  • Ability to work a flexible schedule based on department needs, including nights and weekends

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

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