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FCM - Director of Emergency Travel - Remote, US

Full Time
Posted Today
Job description
Job no: 513554
Brand: FCM
Work type: Full time
Location: Virtual
Categories: Corporate & Group Travel

Director of Emergency Travel

  • Voted in the Top 20 Great Places to Work, we make it our priority to keep our people feeling their best — with fun perks, strong benefits, and a real commitment to providing a work/life balance.
  • We’re proud to have created an environment where our people can share their incredible passion for travel and global cultures while making sure every client receives top-notch service and the best experience possible.
  • As a company who places great value on equal opportunity, our goal is to make sure we continue to empower the careers, aspirations, and ambitions of our people.


  • Proficiency in Sabre GDS is required.
  • Disciplined
  • Proven past record with strong systems
  • Good communicator
  • Passion to drive the business
  • Ability to find solutions and outside of box thinker
  • Ability to delegate
  • Great business sense
  • Well organized and detail oriented
  • Knowledge of Travel Operations required
  • Flexible


  • Providing vision and focus for your teams
  • Coaching and developing Team Leaders to achieve goals and improve skills
  • Identifying and developing potential future leaders.
  • Monitoring teams’ performance of SLAs
  • Monitoring trends and patterns and team performance to identify problem areas and act for continuous improvement
  • Maintaining effective relationships and communications with clients, vendors and internal support departments.
  • Implementing and evaluating all new processes and procedures
  • Managing the overall day-to-day operations of Emergency Travel department, including scheduling of teams
  • Monitoring all lines of communication to ensure best practices are implemented
  • Coordinating with team leaders to ensure that all bookings are processed accurately
  • Ensure that there is on-going training for team members where needed

Other Requirements:

  • Occasional travel may be required.
  • Must be able to professionally (verbally and in writing comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks.
  • Ability to understand the meanings of words and effectively respond, analyze information, and draft reports, comprehend complex issues, and communicate effectively to diverse groups.
  • Must be able to communicate effectively and) as appropriate for the needs of the audience.

You’ll need to bring:

  • Demonstrated leadership capability
  • Excellent communication skills
  • The ability to manage change
  • Drive, determination, and focus
  • 100% belief in and commitment to the FCTG systems and philosophies
  • Self-awareness

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • 401k program with partial match
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.


Location – Remote, USA

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within the United States except the State of Colorado

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]

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