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Customer Service Representative I

Sentara Healthcare
Full Time
Norfolk, VA 23502
Posted Today
Job description
Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries. Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner. A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.

Sentara Healthcare

is currently recruiting for a Full-Time Day Shift

Customer Service Rep I

For the Patient Accounts department in Norfolk, VA.

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.

Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.

A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.

Market: Sentara is a Virginia and Southeast North Carolina-based large healthcare provider that has been in business for over 131 years. More than 500 sites of care, including 12 acute care hospitals with a continued employment philosophy!

Award-winning: Sentara has eleven Acute Care Facilities across the state of Virginia and one in Northeastern North Carolina; the people of the communities that we serve have nominated Sentara “Employer of Choice” for over 10 years. U.S. News and Report recognize Sentara as having the Best Hospitals for 15+ years.

Benefits: Sentara offers an attractive array of full-time benefits including Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more. Relocation assistance is available for qualified candidates!

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Sentara recognizes our employees by offering:

  • Competitive pay plans
  • Comprehensive health care plans
  • Generous paid annual leave
  • 401a/401k/403b plan
  • Long and short term disability
  • Tuition Reimbursement
  • Flex spending and life insurance
  • You can expect employee recognition, performance rewards, plus countless services and programs to enhance work/life balance.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day, join the Sentara Team!

keyword: CSR, customer service, call center, insurance verification, claims, Monster, Talroo-NCP and Entry Level, medical billing, medical administrative assistant

  • High School Grad or Equivalent
  • Healthcare 1 year
  • Technology/Computer
  • Time Management
  • Writing
  • Active Learning
  • Active Listening
  • Communication
  • Coordination
  • Mathematics
  • Reading Comprehension
  • Service Orientation
  • Social Perceptiveness
  • Speaking

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