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Customer Service Representative

Gillece Services
Full Time
Bridgeville, PA 15017
Posted Today
Job description

We are PROUD to offer

  • Medical, dental, and vision insurance.
  • 401k Plan with matching.
  • Monthly bonus opportunity.
  • Sign-on bonus.
  • Paid vacation after one year of service.
  • Stocked breakroom with free snacks and drinks.
  • External coaching through our business partner Nexstar.
  • $5,000.00 referral program.
  • A family. This is last on the list because it’s the most important. We care about our team and expect you to bring that same caring when you join.

Who we are:

We are a local family-owned home services company specializing in the plumbing, HVAC, and electrical trades. Our owner Thomas Gillece is himself a master plumber that has been in this business for over 40 years!

Company Culture:

We like to make sure our employees are appreciated for all their hard work! That’s why we keep our break room fully stocked with snacks, coffee, tea, and other goodies all for free! At Gillece, everyone is a part of the family, and we want you to know it! We also offer uncapped bonus opportunities, and don’t forget to bring your family to meet your work family at our company BBQ this summer!
Volunteer Opportunities, we adopted a highway to make sure we keep Pennsylvania beautiful!

The Big Task:

  • Book service appointments and ensure customer satisfaction.

Key Sub Tasks:

  • Convert incoming calls into booked service appointments.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolve issues and promote the brand.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update the customer database with complete and accurate information.
  • Respond to customer requests, resolve issues, and promote the brand.

Desired Skills & experience:

  • Develop a proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communication.
  • Ability to build trust and demonstrate empathy.
  • Highly motivated, flexible, and great attitude toward life.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

So come join the Gillece Services family today, WHAT ARE YOU WAITING FOR! CALL GILLECE!

Job Type: Full-time

Pay: Up to $18.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental Pay:

  • Bonus pay
  • Signing bonus

Ability to commute/relocate:

  • Bridgeville, PA 15017: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have reliable transportation?
  • are you able to work until 8:30pm?
  • are you comfortable with being full-time and in office?

Work Location: One location

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