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Customer Service Representative

Dexcomm
Full Time
Carencro, LA 70520
Posted Today
Job description
We are looking for full-time and part-time Customer Service Representatives to work in our Carencro, Louisiana office. You will answer calls on behalf of our clients handling everything from taking a simple message to scheduling an appointment.

Employee Benefits

Each position at Dexcomm is more than just a job; it's a career! We want our employees to feel the same way, which is why we prioritize having the best benefits in the industry.

  • Health Insurance
  • Health Savings Account
  • Supplemental Insurance
  • Employee Assistance Program
  • Vacation Pay
  • Birthday Pay
  • Paid Time Off
  • 401K Retirement
  • Career Advancement
  • Paid Training
  • Mentoring Programs
  • Employee Library
  • Employee Book Club
  • Stocked Break Area

Company Culture

Dexcomm exists to provide compassionate, professional concern to our callers, customers, and coworkers. This statement is at the core of our work ethic and guides our business decisions. This is how and why we live and the reason our operators come to work during a hurricane, an ice storm, or any situation that would keep less committed employees at home. It is why our team works long shifts, weekends, and holidays.

We do not come to work simply because we need a paycheck. We come to work to be of service to people who require something that we are uniquely qualified to provide. We make ourselves available because we feel compassion for people that require assistance; it is our uncompromising goal to ensure they get the help they desperately need.

We’re proud to foster a work environment and company culture that allows our employees to help others and build strong bonds with each other.

Training for Success

First Weeks
New hires attend three weeks of classroom training in our Carencro, Louisiana office, overseen by our expert training team.

Week 1 - The first week covers telephony system knowledge, policies, and procedures.

Week 2 - Week two focuses on potential on-call scenarios.

Week 3 - In the final week of new employee training, role play simulations are practiced until the trainee is deemed ready to move to live calls. (Initial live calls are taken under the guidance of a professional trainer.)

Here at Dexcomm, we are dedicated to providing a safe training program to all employees. Proper social distancing measures are taken, face masks are required, and all surfaces are disinfected daily.

Developing a Career
Once an employee has completed their initial three weeks of training, they are assigned a mentor to shadow and work with while answering live calls. This step-by-step guidance ensures that the calls are being handled properly and that the new employee grows in confidence, which is critical to their success in call handling.

The learning process at Dexcomm doesn't stop there. Ongoing training keeps employees current on changes to client accounts, using best practices while answering, and technology upgrades. In addition, every employee participates in coaching sessions with a senior team member for both professional and personal development. This emphasis on work-life balance keeps our employees growing and learning for a lifetime throughout their career at Dexcomm.

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