Customer Service Representative

Chase Corporation
Full Time
Remote in Westwood, MA 02090
$19 - $22 an hour
Posted 3 days ago
Job description

If you live in New Hampshire, Massachusetts, Rhode Island, great Opportunity to work Remote: Must be able to come into Westwood, MA office when needed.

The Customer Service Representative is responsible for working as a member of the Customer Service Team. This position requires working with multiple internal departments to provide exemplary service to customers to ensure customer satisfaction. The position is in a fast-paced environment, and requires multi-tasking skills to service orders, customer requests and new product inquiries. JDEdwards and manufacturing experience a plus.

Essential Duties and Responsibilities (additional responsibilities as assigned)

· Processing and documenting orders from customers.

· Provide customers with an outstanding experience by professionally responding to their communications effectively and in a timely manner.

· Work effectively and seamlessly as a member of a team, present a solid One Team, Customer First attitude with each interaction.

· Participate in cross-training to expand knowledge base.

· Interact with various departments such as Manufacturing, Purchasing, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met

· Review and manage orders entered via a Robotic Process Automation Portal for accuracy.

· Ability to manage and respond to a large volume of email in a professional and timely manner.

· Ability to work in a fast-paced high volume environment in a professional manner.

· Participate in assigned meetings on a regular basis - production, audit, business reviews, staff meetings, quality.

Education

  • HS Diploma Required

Knowledge and Experience

  • Excellent communication skills, problem solving skills
  • Ability to multi-task and pay attention to details
  • Ability to work under pressure and keep your cool
  • Systems/Applications knowledge and experience and ability to learn new programs required

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Customer service: 1 year (Required)

Work Location: One location

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