Customer Service

DG Customer Support
Full Time
Remote
$9.00 - $12.50 an hour
Posted EmployerActive 2 days ago
Job description

Join DG Customer Support as a Customer Support Agent. DG Customer Support Agents choose from several clients to provide support for customers from the comfort of their homes. Levels of support include: coordinating roadside assistance for stranded motorists, assisting customers in navigating tax company's websites, assisting individuals to schedule medical appointments just to name a few. DG Customer Support agents are true professionals with relatable personalities providing world-class customer service. If you are looking for a growing, family-oriented, professional company, then DG Customer Support is your place. We can offer you flexible hours with 100% autonomy with the appropriate computer setup.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Customer experience is preferred but not required.

  • Must have excellent communication skills and a positive attitude
  • Must have a quiet, dedicated workspace with a desktop or laptop, headset, and reliable wired high-speed internet connection
  • Must demonstrate professionalism with excellent typing, communication, and computer skills
  • Must be skilled in spelling and grammar rules Must be willing to submit to a standard background check, drug test, technology check, and voice assessment
  • Must be willing to work hard and strive for high customer satisfaction ratings
  • Must be articulate with excellent command of the English language Must be 18 years old or older Must have a high school degree or equivalent
  • Must be authorized to work in the US
  • Must reside in the US
  • Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin
  • Access to a smartphone for system verification required

PLEASE READ:

Technical Requirements (READ CAREFULLY)

  • CPU Speed Dual-Core 2.8 GHz or better
  • Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor No Atom, Celeron, Pentium, Opteron Processors
  • Minimum Hard Drive Available Space: 20 GB Minimum Hard Drive Total Space: 60 GB
  • Minimum Internet Download Speed: 10 mbs
  • Minimum Internet Upload Speed: 3 mbs
  • Maximum Network Latency: 120 ms
  • Windows 10 (64bit) Operating System Minimum RAM: 4 GB
  • Must have a desktop or laptop with the ethernet cable connected to your computer from your router or modem
  • Incompatible devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed

Job Types: Full-time, Part-time, Contract

Pay: $9.00 - $12.50 per hour

Benefits:

  • Flexible schedule
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime

Supplemental Pay:

  • Bonus pay
  • Signing bonus

COVID-19 considerations:
No COVID vaccine required, or COVID testing required.

Work Location: Remote

Intrested in this job?