Clinical Service Assistant - Massachusetts Remote

Full Time
Remote in Bridgewater, MA+10 locations
Posted 4 days ago
Job description


SHIFT: Day Job

SCHEDULE: Full-time

Be a part of an extraordinary team!

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. Beacon Health Options is a proud member of the Anthem Inc family of companies.

The Clinical Service Assistant is responsible for providing non-clinical administrative support to clinical associates, nurse managers and nurse leads in the nursing unit.

Primary duties may include, but are not limited to:

  • Supports systems, workflow, and reporting-related requirements of the unit.
  • Identifies trends and opportunities for additional associate training on unit workflow and processes.
  • Monitors unit workflow and processes and identifies opportunities for improvements.
  • Provides administrative support to associates to help in identifying and resolving workflow and process issues.
  • Assists leads and management with the implementation of new and existing non-clinical policies and procedures.
  • Runs ad-hoc reports.
  • Provides user acceptance training coordination on new systems and enhancements, and provides input on new unit procedures, policies and workflow related topics.
  • Processes HIP alerts, routes facsimiles and coordinates dialer campaigns.
  • Works with referral services associates to ensure seamless processes.
  • Provides administrative support including triaging help desk tickets, monitoring group email/voice mail boxes, participating in clinical rounds, and processing internal referrals.
  • Enters manual data (surveys, labs, pilots and other ancillary manual entry requirements) and manages HRS exception reviews. Supports workforce management, RN licensure, and other special projects.



  • Requires a high school diploma and a minimum of 1 year experience in a business or health care setting; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications:

  • Associates Degree / Bachelor's Degree in a related field and prior experience in a healthcare or managed care environment strongly preferred.

Additional Preferred Skills and Experience:

  • Experience in psychology or mental health
  • Experience in customer service and comfortable speaking with people both in person and on the telephone
  • Experience with Microsoft Excel and using spreadsheets
  • Organizational skills and high attention to detail
  • Ability to communicate effectively, both written and verbal
  • Motivated individual with the ability and drive to assist others in an ad-hoc environment

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Anthem approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

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