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Chief Clinical Information Officer

Intermountain Healthcare
Full Time
West Valley City, UT
Posted Today
Job description

Job Description:

The Chief Clinical Information Officer (CCIO) for Intermountain Health Care Digital Technology Services (DTS) is primarily responsible to manage, plan, direct, coordinate, and monitor that the customer-centric program processes workflows, systems and tools meet the needs of the customer. This position functions in a Dyad with the DTS Chief Health Information Officer co-leading the informatics function. The CCIO will provide effective leadership and strategic vision for effective cross-functional teams that focus on how health information technology can be adopted to provide safe, high quality care, and help people live the healthiest lives possible. With this common purpose, and in collaboration with other Clinical leaders and operating units such as Clinical Programs, Clinical Services, SelectHealth (health plan), this position will lead the implementation, support adoption of, and improvement and innovation of health information technologies.

As a clinical leader, this position is accountable to successfully engage nurses and other clinicians within the position portfolio in development, implementation, optimization and adoption of Health Information Technology (HIT) and a quality electronic health record system by: Coordinating nurse and clinician input and evaluation, and in collaboration with other clinical leaders, being a clinical advocate in the DTS organization, supporting a positive, productive relationship between DTS and clinicians. Position will ensure the activities associated with HIT-related systems are carried out and are in line with system initiatives. The CCIO, as a Customer Experience Leader, oversees strategies and operations for the Care Delivery components within DTS and actively serves as the voice of the Nurse, ancillary, and clinical caregivers / end users within Intermountain. Specifically, oversees the strategy related to nursing adoption and support to ensure that the voice of the nurse/clinician is integrated into operational strategies.

As a DTS leader, this position is accountable for driving a culture of safety, accountability and engagement by: Ensuring work focuses on patient safety, creating a positive work environment, celebrating teams' successes, developing new leaders and leading by example. This is a system-wide role. Reports to the Chief Information Officer (CIO). Direct and continuous interface with all levels of leadership, vendors, strategic partners and key members of the community. Manages budgets and financial assets to achieve financial objectives. Responsible for configuration, implementation, adoption and use of HIT-technologies.

Intermountain Healthcare maintains employment registration in Utah, Idaho, Nevada, Colorado, Montana, Wyoming, and Kansas. Other locations may be considered with reasonable expectation to travel to the above locations on a regular basis as it requires collaboration with on-site caregivers. Currently, we are not hiring remote workers in the following states: CA, HI, IL, MD, MA, NJ, NY, OR, WA.

This is a system-wide role that reports to the Chief Information Officer (CIO). Has direct and continuous interface with all levels of leadership, vendors, strategic partners and key members of the community. Manages budgets and financial assets to achieve financial objectives. Responsible for configuration, implementation, adoption and use of HIT-technologies. Oversees human resource management and training of leaders/directors/managers/employees. Day to day work is both strategic and operational in nature. Leads effective, high-performing, relationship-based leadership teams that support Intermoutain's hospitals, community-based care, medical staff members, physicians and staff of the Intermountain Medical Group, affiliated providers clinical caregivers and SelectHealth.

Job Essentials

1. Collaborates with key clinical and business leaders to strategically plan for the implementation, adoption and process improvement of iCentra and other clinical information systems
2. Aligns work to Intermountain's strategic initiatives.
3. Develops plan to improve caregiver satisfaction with HIT.
4. Develops culture of safety which drives best practices related to HIT.
5. Continuously challenges the status quo by evaluating the current processes and practices against industry standards both inside and outside of healthcare/clinical healthcare IT.
6. Provides strategic budget planning and oversight for functions they are responsible for. Holds leadership team accountable for operating within the set operating and capital budgets.
7. Mentors team members to ensure there is an adequate management succession plan in place. Builds a winning culture using a repeatable, process-based approach which recognizes the interdependence of all key stakeholders.
8. Manages clinical and stakeholder relationships effectively. Collaborates within areas of responsibility with a focus on shared accountability, system and geographic region/division initiatives.
9. Collaborates with other system leaders on the development and implementation and approval of clinical systems specific policies and procedures (e.g. downtime procedures, etc.).
10. Develops and tracks Key Performance Indicators (KPIs) in areas of responsibility. Developed KPIs should drive safety, efficiency and best practices.
11. Attracts, develops and maintains top talent to continually raise the bar on the capabilities and deliverables of the organization.
12. Participates in the development of workflows which support efficiency through electronic solutions leading to successful implementation and ongoing use of iCentra and other information technologies.
13. Participates in system wide strategic planning related to HIT initiatives.
14. Collaborates with system and regional IS teams in the development/coordination and implementation of non-iCentra projects.
15. Accountable to plan and manage the daily operations within the parameters of their departmental operating and capital budgets.
16. Responsible for directing the work of employees for area of accountability, including staffing, goal setting, coaching and mentoring, employee recognition and training, and performance management which includes addressing performance concerns through corrective action.
17. Manages customer, stakeholder, and vendor relationships and expectations. Focuses on solutions and strategies that create win / win situations both inside and outside of the analytic organization.
18. Regularly communicates with staff through huddles, team meetings, individual one on one meetings, rounding and skip level interviews as appropriate, and manages resource allocation to projects to ensure timely delivery within budget and according to requirements.

Minimum Qualifications

Clinical Bachelor's or Advanced Degree (e.g. BSN, BSRT, PharmD) with eight years of clinical or healthcare related professional experience working in an integrated healthcare system environment. Degree must be obtained through an accredited institution. Education is verified.
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Registered Nurse and other clinical incumbents must hold current state licensure.
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Three years previous management/project management experience. Demonstrated effective leadership and communication skills.
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Demonstrated strong analysis, problem resolution, judgment and decision-making.

Preferred Qualifications

Master's degree in Nursing, Medical/Clinical Informatics or other relevant advanced degree (e.g. MBA, Master Healthcare Administration) Degree must be obtained through an accredited institution. Education is verified.
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Experience working with Health IT-related project acquisition, implementation and associated project management.


Physical Requirements:

The position requires a visionary leader with sound knowledge of healthcare, business management and a working knowledge of information systems, practices and technologies. This position will proactively work with other CTIS teams and users to implement practices which meet defined policies and standards for acute and ambulatory care. This position must be highly knowledgeable about the needs of the business and the voice of the customer in both clinical and non-clinical roles and ensure that information systems are maintained in a fully functional, reliable and sustainable mode.


Lake Park Building

Work City:

West Valley City

Work State:


Scheduled Weekly Hours:


The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$83.60 - $125.38

For a description of Intermountain's employment benefits, click


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