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Case Manger-Bilingual

Full Time
San Antonio, TX 78207
Posted Today
Job description
It's a great feeling to work for a company that does so much good for others around the world! Position Description
Company: BCFS Health and Human Services Business Unit: RSD
Title: Case Manager
Position: Case Manager III
Job Family: Professional Staff
Program: BCFS Health and Human Services:
Reports to:
Status: Regular, FT
Comp. Grade:7N
Grade Profile:3-3
Frequency: Hourly
Education: Required – 4 year bachelor’s or undergraduate degree from an accredited
program/university, preferably in one of the following areas: social work, psychology,
criminal justice, sociology or related field of study Preferred – Graduate degree from
accredited program/university in a related field
Experience: Required – 1-year related experience and/or training including experience working in Crisis intervention
Preferred – Experience in working with immigrant populations and child welfare
Supervises: None
Summary: The case manager is responsible for using sound professional judgment and best practices to ensure quality case management services are provided to the service population especially in crisis situations while maintaining compliance with established state and federal standards.
To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act of
Essential Functions:
1. Coordinate referrals, service planning and documentation of services for assigned caseload.
2. Act as a liaison with stakeholders, including legal providers and immigration court.
3. Accept crisis calls and provide support to families in crisis.
4. Participate in weekly face to face or phone supervision with the supervisor.
5. Frequently travel from one location to another, either office-to-office or throughout the Division, as required by position, leadership request, or need.
6. Meet all deadlines required by program supervisor and federal partners.
7. Communicate effectively in writing and verbally in English and Spanish.
Measurable Deliverables:
1. Meet all federal and state regulatory guidelines and standards that are applicable to this position.
2. Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
3. Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
4. Maintain a minimum number of weekly contacts with children and families.
5. Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
6. Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through best possible supports, and follow ups are conducted as needed.
7. Engage and involve children and their sponsors in the casework process.
8. Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
9. Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
10. Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region.
11. Work evenings, weekends and holidays as needed or requested by position supervisor.
12. Implement BCFS safety protocols including evacuating with children and other staff in case of an emergency.
13. Maintain confidentiality in all areas of the service population and program operations.
14. Maintain BCFS HHS professional and ethical standards of conduct outlined in BCFS employee handbook including demonstrating respect for agency staff, the service in population, and community members and complying with required dress code at all times.
Credentials, Skills and Abilities:
1. Maintain current licenses and certificates required for the position including but not limited to:
First Aid CPR Emergency Behavior Intervention Other: __________________
2. Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure at all times.
3. Provide proof of work eligibility status upon request.
4. Pass a pre-employment and biennial criminal background checks.
5. Demonstrate the ability to:
a. Respond sensitively and competently to the service population’s cultural and
socio- economic characteristics.
b. Work collaboratively with other staff members, service providers and
c. Work in a fast-paced environment and maintain control and professional
composure at all times.
d. Maintain computer literacy required to meet the responsibilities of the position.
e. Work effectively and without intensive supervision both independently and as
a member of a multidisciplinary team.
6. Demonstrate a working knowledge of all Residential Services policies and procedures English (United States) If you like to work with people that believe they can make a difference in the world, this is the company for you! EEO Statement It is the policy of BCFS System of Companies and its affiliated organizations to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

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