Bilingual Customer Care Associate

Health Advocate
Full Time
+2 locationsRemote
From $17 an hour
Posted 2 days ago
Job description

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.

Summary of Role

Our Customer Care Associates play an important role in providing guidance, direction, and supporting our valued members to navigate the health care system. If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the health industry this is the job for you. We have training classes starting soon to help you build the successful career that you want - apply today!

Your Success

As a work from home associate, you’ll deliver a positive experience that solves members’ needs/challenges, while working to resolve issues.

Invested in you

Health Advocate offers all work equipment an comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.

At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.

Hours/Shift

This position is full-time (40 hours/week) Monday - Friday. Employees have flexibility to work any of our 8.5 hour shift schedules during our normal business hours of (8:00 am -10:00 pm EST). It may be necessary, given the business need, to work occasional overtime.

Job Summary

  • Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
  • Build rapport with callers using a friendly, courteous and professional manner
  • Verify/Collect demographics and update systems as necessary
  • Determine and execute the best resolution to assist the member based on their needs or requests
  • Connect members to appropriate area(s) both internally and externally
  • Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
  • Perform other duties and projects as assigned by management

Minimum Requirements

  • High School Degree or GED required
  • Associate’s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
  • Customer Service experience preferred
  • Strong Communication skills
  • Problem solving/issue resolution
  • Multitasking skills
  • Fluent in Spanish

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards

2021:

  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
  • Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19), Bronze Winner
  • Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

  • National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

Work Location: Remote

Intrested in this job?