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Bilingual Behavioral Health Telephonic Care Manager

Humana
Full Time
Remote
Posted Today
Job description

Description

The Behavioral Health Care Manager, in a telephonic environment, assesses and evaluates members’ needs and requirements to achieve and/or maintain optimal wellness by guiding members/families toward resources appropriate for the care and well being of members. The Behavioral Health Care Manager’s work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Behavioral Health Care Manager employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. May create member care plans. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

This position will support Humana members' access to behavioral health services. The role provides member outreach and education related to behavioral health, including assessing risk, determining appropriate care in individual patient communities, and collaborating with providers as well as clinicians across other Humana departments.

This position will work an 8 hour shift-Monday-Friday.

The shift includes hours between 9AM and 8PM Eastern Time with occasional overtime offered.

Required Qualifications

  • Current valid social service license, e.g. MSW, LCSW, LMSW, LPC, LMHC
  • Master's degree in a behavioral-health field, such as social work, counseling, or related health discipline from an accredited university
  • 1-3 years or more of experience working as a behavioral health professional

Remote Requirements

  • Remote requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
  • A minimum standard speed for optimal performance of 25×10 (25mpbs download x 10mpbs upload) is required.
  • Satellite and Wireless Internet service is NOT allowed for this role.
  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

  • Experience supporting patients telephonically
  • Proficiency with Microsoft Office Programs, e.g. Word, Excel & PowerPoint
  • Experience with behavioral change, health promotion, coaching and/or wellness
  • Experience working in Community Mental Health or as part of a crisis response team or Assertive Community Treatment (ACT) team
  • Experience working with both children and adults
  • Bilingual (English/Spanish)

Any Humana associate who speaks with a member in a language other than Spanish must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government

Additional information

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from HumanaATmyworkday.com with instructions to add the information into the application at Humana’s secure website.

Job Type: Full-time

Pay: $31.00 - $31.25 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Monday to Friday
  • Overtime

Application Question(s):

  • MANDATORY- Must be able to speak, read and write in English and Spanish. Can you meet these requirements?
  • MANDATORY Do you currently have a LMSW, LCSW, LMSW, LPC, LMHC?
  • Any Humana associate who speaks with a member in a language other than Spanish must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
  • A minimum standard speed for optimal performance of 25×10 (25mpbs download x 10mpbs upload) is required.

Education:

  • Master's (Required)

Experience:

  • Behavioral health with the Senior Population: 2 years (Required)

Language:

  • Spanish (Required)
  • English (Required)

License/Certification:

  • Licensed Medical Social Worker (Required)

Work Location: Remote

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