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Associate Director, User Research

Amplify Education, Inc.
Full Time
Posted Today
Job description
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves over eleven million students in all 50 states. The Associate Director will partner closely with cross-functional team members to lead the execution of our vision, manage research efforts, and shape the product roadmap. The ideal candidate is highly organized, collaborative, and passionate about building the best possible experience for teachers, students, and administrators. Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided. Responsibilities:
  • Serve as an inspiring leader and champion for user research and customer perspectives at all levels of the organization.
  • Partner with cross-functional directors of product, design, and engineering to develop inclusive and cohesive experiences that align to Amplify's overall mission and strategy.
  • Gather input from partners throughout the product research and development lifecycle.
  • Develop and report on quarterly OKRs as the key point for accountability for UXR across the core platform.
  • Manage budgets and vendor relationships for UXR resources.
  • Demonstrate deep expertise in research practices, team leadership, and Amplify products.
  • Identify and implement process improvements that drive quality and efficiency for the user research team.
  • Foster collaboration, experimentation, agility, and inquiry, while maintaining high expectations and attention to detail.
  • Hire, retain, and inspire a dedicated and diverse team of user researchers.
  • Assist with research facilitation as needed.
Basic Qualifications:
  • 6+ years experience in translating user, market, and/or competitor research into business impact.
  • 2+ years experience in leading, growing, and retaining teams.
  • Excellent organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Strong empathy and interpersonal skills.
  • Expertise in various quantitative and qualitative methods such as usability testing, prototyping, discovery, data analysis, task analysis, focus groups, field research, interviewing and surveying.
  • Willing to travel a few times per year to US schools for field studies.
Preferred Qualifications:
  • Proven track record of developing collaborative workflows and improving team processes.
  • Customer relationship management experience.
  • Passion for education and the edtech field.
  • Degree(s) or prior experience in education, HCI, technology, design, user research, curriculum content development.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.

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