Exeter Safari Company is a Tampa, Florida based luxury travel company focused on creating life changing FIT & Small Group adventures to Africa.
We are looking to grow our small team of safari experts. Ideal candidate would work both in our Tampa office, and from home. Fully remote opportunities would be considered for the right candidate.
Work with direct clients & travel advisors for all their Africa travel needs.
Handle the booking process from the initial lead coming in via email or phone, up until the travelers are safely back in the US.
Work with our partners in Africa to create custom itineraries for FIT and occasional small group travel.
Communicate with clients throughout the booking process via phone and email.
Handle administration related to the booking including booking packets, guest information forms, payments, final documents.
Handle any travel issues, conflicts, complaints, cancelations or refunds.
Maintain customer database and CRM platform.
Provide exceptional customer service throughout the booking process.
Strong sales and interpersonal skills.
Strong problem-solving skills.
Great at multi-tasking and handling multiple different enquiries simultaneously.
Excellent verbal and written communications skills.
Able to work as part of a larger team.
Detail oriented and highly organized.
Comfortable with Microsoft Office including Microsoft Word, Excel and Outlook.
Africa travel experience essential.
Knowledge of the Indian Ocean Islands would be advantageous.
Working knowledge of the Africa Safari industry.
Previous experience in the travel industry highly preferred.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Work Location: Remote